At Truiman, we are dedicated to providing our customers in the United States with a seamless and trustworthy shopping experience. We understand that purchasing fragrances, scented products, and hand creams online requires confidence, which is why our return and refund policy is designed with your satisfaction as our top priority. We want you to feel completely comfortable and secure when shopping at truiman.store.
──────────────────────────────────────────────
Our return policy allows you to return or exchange any product purchased from our store within 30 days of receiving your order—completely free of charge and without any hidden fees. We believe that eliminating restocking fees or other penalties strengthens our customers’ trust and encourages a risk-free shopping environment. Whether you change your mind or are unsatisfied with the product, we make it easy for you to return or exchange your items.
──────────────────────────────────────────────
To further enhance your peace of mind, we clearly define the responsibility for shipping costs related to returns and exchanges. If the return or exchange is due to a product defect, damage during shipping, or an incorrect item sent to you, Truiman will cover the full cost of return shipping. Simply contact us, and we will provide you with a prepaid return label to make the process effortless.
──────────────────────────────────────────────
However, if the return or exchange is initiated for reasons other than product faults—such as personal preference, ordering the wrong scent or size, or simply deciding the product is not right for you—the cost of return shipping will be borne by the customer. We encourage you to carefully review product details and descriptions before making your purchase to minimize the chances of needing to return your items.
──────────────────────────────────────────────
We accept multiple convenient payment methods including PayPal and major credit cards such as Visa and MasterCard. These options ensure your transaction is secure and hassle-free when shopping at truiman.store. Please note, at this time, we do not support international shipping; our products are available exclusively to customers within the United States.
──────────────────────────────────────────────
If you need to initiate a return, exchange, or have any questions regarding your order, our customer support team is readily available to assist you. You can reach us by phone at +1 (415) 382-7496 or send inquiries to our physical address at 4255 Meridian St, Bellingham, WA 98226, USA. Additionally, for email support or detailed inquiries, please contact [email protected]. We strive to respond promptly and resolve your concerns with utmost care and professionalism.
──────────────────────────────────────────────
Truiman is committed to delivering not only high-quality scented products but also exceptional customer service. Our policies reflect our dedication to transparency, fairness, and customer satisfaction. By clearly outlining the terms of our return and refund process and providing multiple contact options, we want you to shop with confidence and peace of mind.
──────────────────────────────────────────────
Thank you for choosing Truiman for your fragrance and hand care needs. We value your business and look forward to continuing to serve you with the finest products and a shopping experience designed around your convenience and satisfaction.