At Truiman, we believe that a smooth and secure payment experience is just as important as the quality of our products. We are committed to offering a transparent, safe, and convenient payment process for all our customers. Our website supports major secure payment methods to ensure your transaction is effortless and worry-free.
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Accepted Payment Methods
Truiman currently accepts the following payment methods:
PayPal: One of the most trusted and secure online payment systems. With PayPal, customers can complete purchases using their PayPal balance, linked bank accounts, or credit/debit cards.
Credit Cards: We accept Visa and MasterCard credit and debit cards. Payments are processed through a secure, PCI-compliant gateway, ensuring the protection of your financial information.
All payments are processed in US Dollars (USD). We do not accept cash, checks, money orders, or other forms of offline payment.
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Why We Use PayPal
PayPal is widely recognized as a secure method for online transactions. It offers buyer protection, fraud prevention tools, and easy integration for quick checkout. When customers choose PayPal, they are redirected to PayPal’s encrypted server to enter payment details, which ensures that sensitive financial information is never shared with us or any third-party site.
PayPal also allows for faster refunds in the event of returns or order cancellations, giving customers added peace of mind.
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Credit Card Payment Security
For customers who prefer using Visa or MasterCard, rest assured that our site is equipped with SSL encryption and is fully compliant with PCI-DSS (Payment Card Industry Data Security Standard). All credit card transactions are encrypted and handled by our certified third-party payment processor, minimizing the risk of data theft or fraud.
We do not store any credit card details on our servers. Your card information is only used for the purpose of completing the transaction at the time of payment.
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Displaying Secure Payment Logos
To reinforce customer confidence, Truiman displays the official PayPal, Visa, and MasterCard logos on our website. These logos are more than decorative—they signify that we are officially authorized to process these payment types. They also serve as a visible trust indicator, reassuring customers that their personal and financial data is protected during the checkout process.
Logos are prominently displayed on our homepage, product pages, and especially at checkout. This consistent visibility reflects our dedication to transparent and secure commerce.
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Billing Information & Verification
To protect our customers and reduce fraud, Truiman verifies billing addresses and payment details through our payment processors. It is important that customers provide accurate billing information that matches their payment method. In case of discrepancies, your order may be delayed or declined until verification is complete.
For large or high-value orders, we may contact you for additional verification. This step is taken to ensure your account security and the integrity of the transaction.
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Payment Issues and Troubleshooting
If your payment fails to process, we recommend the following steps:
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Double-check your card number, expiration date, and CVV code.
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Ensure that your billing address matches the one registered with your card provider.
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Try an alternative payment method (e.g., switch from card to PayPal).
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Contact your bank or PayPal if the issue persists.
If you are still unable to complete your payment, feel free to contact us at [email protected] or call +1 (415) 382-7496 for immediate assistance.
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Currency and Taxes
All prices are displayed in US Dollars (USD). Sales tax is calculated at checkout based on the shipping address provided. Truiman does not charge international customs fees or taxes, as we currently only ship within the United States.
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Refunds and Payment Reversals
Once a return or cancellation has been approved, we will issue a refund to the original payment method. PayPal refunds typically take 1–3 business days to process, while credit card refunds may take up to 5–7 business days, depending on your card issuer.
We do not offer store credit or cash refunds. All reimbursements are returned to the original payment channel.
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Future Payment Features
We are exploring additional payment options to enhance customer convenience, such as Apple Pay, Google Pay, and Buy Now, Pay Later services. As our platform grows, our goal is to make shopping at Truiman even more accessible and secure for everyone.
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Customer Support for Payments
For any questions or issues related to payments, don’t hesitate to reach out to our support team at [email protected]. We are available Monday to Friday, 9:00 AM to 6:00 PM EST, and we aim to resolve all payment-related inquiries within 24 to 48 hours.