At Truiman, we understand that communication is the foundation of trust. We believe in building strong, transparent, and responsive relationships with our customers. Whether you are reaching out with a question, concern, suggestion, or simply want to learn more about our products, we are here to listen and provide support. Your satisfaction and experience matter deeply to us.
Official Contact Information
You can easily contact us through the following official channels:
Email: [email protected]
Phone: +1 (415) 382-7496
Address: 4255 Meridian St, Bellingham, WA 98226, USA
Our support team is available from Monday to Friday, 9:00 AM to 6:00 PM (PST). We strive to respond to all inquiries within 24–48 hours. For urgent issues, we recommend calling during business hours to receive immediate assistance.
Why Contact Us?
Whether you’re seeking help with placing an order, have a question about our fragrances or hand cream formulas, need clarification on a shipping issue, or just want to provide feedback, our customer care team is here to help. We know that purchasing beauty and wellness products is a personal decision — we want to make that process as smooth and supportive as possible.
You can also contact us to learn more about product recommendations, ingredient details, allergy information, or how to best enjoy your Truiman items as part of your daily routine. Our team is trained to offer thoughtful, accurate, and respectful guidance no matter what your concern may be.
Our Communication Promise
At Truiman, we value every message and inquiry we receive. We believe no question is too small and no concern should go unanswered. Our communication philosophy is rooted in honesty, patience, and respect. When you reach out to us, you can expect a real, human response — no bots, no automated replies that lead nowhere.
Our support representatives take time to read every message thoroughly, understand your needs, and craft meaningful replies that actually solve the issue or provide the information you’re looking for. We don’t believe in copy-paste support. We believe in care.
Protecting Your Information
When you contact us, rest assured that your personal information is treated with the highest level of privacy and confidentiality. We never share your data with third parties, and we only use your information to serve you better. Whether you’re communicating via email or phone, all conversations are protected by our customer service privacy policy.
Feedback is Always Welcome
At Truiman, we constantly strive to improve. Your feedback helps us shape better products, enhance our service, and ensure that every step of your shopping experience is a pleasant one. Whether it’s a compliment, suggestion, or even a complaint — we want to hear it all. You can contact us directly via email at [email protected] or through any feedback forms on our website.
We also encourage our customers to leave reviews on product pages and share their experiences on social media. Your voice helps others discover Truiman, and your insights help us grow.
Where We Operate
Please note that Truiman currently serves customers only within the United States. We do not offer international shipping at this time. All orders are processed and shipped from our fulfillment center in Bellingham, Washington. If you are unsure whether we can ship to your address, feel free to contact us before placing an order.
Your Trust, Our Priority
Customer satisfaction is more than a goal — it’s our core commitment. We want every interaction with Truiman to leave you feeling supported, heard, and valued. Our mission is to bring you joy through fragrance, comfort through self-care, and confidence through excellent service.
If there’s anything we can do to make your experience better, please don’t hesitate to get in touch. We look forward to hearing from you and being part of your self-care journey.